Xpo peloton delivery contact hours. 1/4: No call no show XPO again.

Xpo peloton delivery contact hours Great. Global Locations Work With Us. That day comes but again, no call/delivery/contact and eventually rescheduled to 7/13. The delivery team will contact you approximately 30 minutes prior to your delivery to confirm whether your touchscreen should be attached or removed for delivery. I’m in Florida, had my bike delivered by JB Hunt a few weeks ago. When I ordered my bike, the email said they would contact me to schedule my delivery, which they did (by email). Peloton waived 1/2 of the delivery fee for me (which is ridiculous, but what can you do other than decide to not buy). I have a whole story but no need to elaborate much more than to suggest that if you are planning to get a bike, I would wait to order it until the next round when they figure out the kinks. Same thing happened, no contact, no delivery, nothing. I placed the order on 2/4 and was given 3/22 as a delivery date. Had the order reinstated the next day and I got the bike 2. But many customers say XPO’s shoddy shipping practices got between them and their workout, wasting time and money. Peloton had parts at my door, along with a new crank set “just in case” the sound on video was from cranks and not the hub, in two days. In this video I talk about the trouble I had trying to get my peloton tread delivered. – As Peloton prepares for an IPO, a new report by Change to Win released today reveals widespread issues with the performance of Peloton’s last mile delivery contractor, XPO Logistics Inc (NYSE:XPO), including poor service, missed delivery times and damaged Peloton equipment. you can track your order on XPO at track. com and Please remember that we are not affiliated with Peloton Interactive but we have a robust community that can help you troubleshoot many problems. Apparently XPO decided they don’t deliver to us so they just cancelled the order 12/18, without contacting me or Peloton. com by adding "TONAL" to your order number and your phone number you Please remember that we are not affiliated with Peloton Interactive but we have a robust community that can help you troubleshoot many problems. Thank you again for your preorder and being a Peloton Member. It surprisingly arrived on 7/13, though with no call/follow up other than a text message 30 minutes prior to XPO showing up. Not ideal to take a 630a delivery and not great customer service (I was still really angry) but better than waiting 7 weeks. Ordered 10/29. Subject If you're looking for a Get help on XPO services and information. I watched the tracking link until 9pm when the delivery van got as close as 10 miles from my house before turning round back to the depot. We are open 7 days a Hi everyone, I recently ordered a Bike Plus with delivery by XPO scheduled for December 2nd, 2020 (hopefully that really happens). Night before scheduled #1, call from XPO "Hey so Peloton never sent us screens and no one in the country has any, so we need to reschedule. If they can't make it right, express your concerns with Peloton Customer Support. I was told by XPO that the earliest available delivery is December 29th. This premium bike company needs to up thier delivery game for those of us that don’t live in a Peloton delivery area. I referenced the guaranteed delivery by Christmas policy and the lady from XPO only said “yea I don’t know why they did that”. They also laid everything out beautifully - the shoes poised over one another, the earbuds laid out over the handlebars, etc ,and left a nice hand written note with a phone number to call with questions. XPO can’t deliver Peloton but are sole delivery provider!!! Contact. Posted by u/x-Cash-x - 7 votes and 5 comments We had a peloton delivery not XPO. Our experience with Peloton Delivery XPOPeloton VideosPivot install https://youtu. XPO then tried to delivery another bike which I refused. In researching other treadmills, I saw plenty of complaints about customer service/ warranty claims and products breaking but not a single complaint about botched deliveries. If you are not at home, it is likely Peloton is reportedly working with a new delivery company, RXO, which is a spin-off of their longtime logistics partner XPO, to deliver the Peloton Row to customers. HELPFUL LINKS. I had ordered my bike+ in September. This is going to be standard for peloton and XPO. " - No further contact until they were 10 mins out, then got a text The XPO delivery driver was apologetic and said of the 12 he had delivered in the past week, 6 had this issue and had to be left boxes to put together themselves. xpo. 13 votes, 28 comments. 2nd delivery day came, 12:00 came and no delivery. Peloton: 866-679-9129 or XPO: 844-742-5976 GENERAL CONTACT. 5 months after I ordered it. If you're wondering, yes that was yesterday, and no I still do not have my Peloton Bike+. 3 days go by and no new delivery date or contact. Business Services; People who looked at this company Peloton customer service sucks. Call XPO at 1(844) 742-5976, press option 4 and ask to speak to your local dispatch hub. Until you pass bootcamp you can’t be on the tread team. " Delayed to the following week. Does Peloton call before delivery? Yes, you will get a call from the Peloton delivery team at least 20 minutes before delivery. I received a phone call stating that day of item delivery as well as a text message. com, average XPO delivery pay rate is $34. 1/5: XPO delivery page goes red circle. The 2 gentleman who delivered and set up my Peloton were so polite and Please remember that we are not affiliated with Peloton Interactive but we have a robust community that can help you troubleshoot many problems. Local posting for a My delivery was moved up two weeks from the initial date and it was delivered on-time. I called peloton customer service asking for clarification. Peloton: 866-679-9129 or XPO: 844-742-5976 I ordered a Peloton last week to surprise my wife for Christmas and contacted XPO yesterday to schedule our delivery. About the Data: Thinknum tracks companies using information they post online - jobs, social and web traffic, product sales and app ratings - and creates data sets that measure factors like hiring, revenue and foot traffic. the first time ($20/person) because they brought my Bike + in, and carried it upstairs and set it up and it was a Peloton delivery. This post pains me to write because I really do like Peloton hardware and even like the company behind it, but until they move Given the recent influx of new members we have experienced an overwhelming amount of questions regarding delivery, tech/hardware support, and service Advertisement Coins Specialties: RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. I did not receive a reminder call, text, or email the night before so I was a little worried even though the "Order Status" page had not changed. This is a quote off of the Peloton website: "We are implementing a new delivery format where we will fully assemble your Bike and bring it to the entrance to your home or apartment unit. 33 cents an hour. Together with its business in I had my delivery date, but never got a delivery window. When I called them, xpo said that I had no delivery scheduled and the soonest they could deliver was the week of January 26th. See photos below. After waiting 1 hour and 30 minutes I was able to chat with a representative. Peloton canceled my delivery 2l3 days before either was scheduled for delivery. com, API and EDI integrations and local customer service. The XPO delivery company was supposed to call 30min prior to arriving in the 3-6pm window - well they didnt. Subject Line Example: "Confirmed: your Peloton delivery is reserved" At this time, you may receive an email containing a pre-delivery questionnaire from the delivery team completing your delivery. This was after a 2 month wait. If I were peloton I would work with xpo to create a peloton specific team, fly them all to one place and do tread delivery bootcamp. When my bike shit the bed after two months and I had Posted by u/06sobb - 4 votes and 21 comments. So i call XPO and receive a new delivery date of 1/30. Their high-tech exercise bikes and treadmills along with immersive streaming classes have made Peloton a household name. Have not heard back. Now I am told there are no deliveries available because XPO On the other hand, use this link to track your Peloton order delivery with XPO. They either need to train the XPO crew much better or get their own people out to remote areas. I personally had a great experience with them back in June of 2017 but it really is just luck if you happen to get a competent delivery person in your area. I called a few days later just to double check (and the delivery day and time were the ones I On the 11th, I had confirmation from the customer service team via phone call that it was out for delivery between 11am-5pm. And good luck with repairs. Peloton: 866-679-9129 or XPO: 844-742-5976 Please contact the moderators of this subreddit if you have any questions or concerns. It took us about four to six months to get our bike once we ordered it. Nada. I ordered a new Peloton with accessories on Sunday. com. For those of you who bought a Peloton Bike or Tread since last March, you likely experienced longer wait times than usual, and/or have had your delivery date rescheduled, which is obviously very frustrating. XPO Logistics (Home Delivery) at 201 Bay Ave, Elizabeth NJ 07201 - ⏰hours, address, map, directions, ☎️phone number, customer ratings and comments. Delivery guys showed up, "There's a note saying that the customer was mad. After 48 hours I called Peloton again. be/VfhXWSdcuXQClean/Maintenance Thanks, Peloton. They might try to be the gatekeeper and ask why before they transfer or give out your local dispatch If you expect Peloton delivery, you can contact Peloton customer care to track your order. I did contact Peloton and they gave me three free months of membership as compensation, The Peloton delivery radius is 75 miles. We exist as a global gathering place for Peloton members to I now have to wait 12-16 weeks for a new frame. If you're not satisfied, speak up to the delivery team. I called Peloton the morning of delivery, they gave me my delivery window of 11 am to 1 pm with XPO for that day. That’s literally what XPO is contracted to do! Anyway, I eventually cancelled my initial order and ordered again, using my friend’s house (within 75 miles) as my delivery address. That was about normal those For Tread+ orders, delivery times are estimated to take six to nine weeks. Treads in our area are delivered with XPO and this was honestly my biggest hesitation in ordering the tread as it seems like they either cancel, no show or damage the product during delivery. I had to write a letter to peloton’s legal department, and XPO still missed an additional delivery. I am having XPO delivery issues with my Peloton. I can pm you the letter if you think it would help you. Second delivery, the guy dropped my bike and then got mad at me and refused to enter my house because I asked him to take his shoes off or wear shoes covers. Reach out to peloton and they “elevate my situation and will contact me within 24hrs directly” saying they will resolve. I got a call at 7:50 AM on the day of delivery saying that they would be there in a half-hour. Delivery was about an hour and half later than the window but otherwise seamless. When I ordered my tread, there was a link to self-schedule. Search XPO on this subreddit or on the Peloton Facebook page and you will see plenty of issues from rescheduling, not calling, not knowing what they're doing, etc. The Peloton will give you a date and also contact you in case of any changes. After explaining all of this to Peloton, I now have a new Ordered, got a call from XPO the next morning to schedule delivery for 2days later. I get the long lead time, no problem. It went pretty quickly and easily. I was told there was a mistake and someone from XPO would be calling to Four days in a row now I have asked to speak to a supervisor - every time told they are not available but will contact me in 24-48 hours. First delivery was the wrong item. I then started getting messages from XPO stating that I needed to set up my delivery. We paid for the bike in full in October. Peloton: 866-679-9129 or XPO: 844-742-5976 As you may know, Peloton has seen heightened demand for connected fitness products since the COVID-19 pandemic began in 2020. Thought I’d share this with everyone since there wasn’t anything in the prep When your delivery is ready to be scheduled, we will contact you via email and phone to ensure you’re able to schedule as quickly as possible. I called customer service. Peloton chat and phone are really backed up (45 min wait for phone, at least 15-20 for chat), I'd call XPO's number and see what you can find out: 833-300-5230 Hold for 40 minutes with the Peloton representative saying the delivery service confirmed the delivery. I started receiving multiple emails and automated phone calls daily beginning October 12, 2020 notifying me that I needed to call XPO Logistics at XPO (NYSE: XPO) is one of the largest providers of asset-based less-than-truckload (LTL) transportation in North America, with proprietary technology that moves goods efficiently through its network. Edit 2/18: I received an email from XPO and was able to schedule delivery through the link for Delivery was scheduled for January 9, 2021. •ordered and Paid in full 9/2 •deliver scheduled for 11/9 •11/8 XPO called to Peloton needs to figure out their delivery model. On the 11th, I had confirmation from the customer service team via phone call that it was out for delivery between 11am-5pm. u/danfromxpo I ordered the Peloton Bike+ For my wife on October 9, 2020 to be delivered to Honolulu, Hawaii. Peloton: 866-679-9129 or XPO: 844-742-5976 XBO called with an automated message the day before delivery, gave me a 3 hour window. I was told I would be contacted within 24-48 hours by XPO. They show no compassion for the customer and hide behind XPO delivery company for shipping a trash product. I know people talk about XPO vs Peloton delivery. Standard Care - a self-serve model supported by our suite of online tools at LTL. Pro tip. " Delivery tips and tricks for both Peloton and XPO. Called Peloton and according to Peloton and XPO in California no delivery is currently scheduled for us. Call us at 855-662-7356 or email us at commercialsupport@onepeloton. May 15th - receive an automated call that morning with a delivery window. What is wrong with this company, I moved my holiday plans to be home for this delivery and now they say its another 2-3 weeks before they will work on scheduling a new delivery day Called XPO to double check on todays delivery and the Salt Lake City warehouse is closed today. Peloton: 866-679-9129 or XPO: 844-742-5976 If its XPO it will say " Our partner XPO Logistics will provide you with a three-hour delivery window at that time. Peloton: 866-679-9129 or XPO: 844-742-5976 Posted by u/Schm00ps - 7 votes and 36 comments Please remember that we are not affiliated with Peloton Interactive but we have a robust community that can help you troubleshoot many problems. The first available date was April 2. The delivery service (XPO) even commented that this is used, not even refurbished. It did not happen. Nope, it was XPO delivery issue. 2 days prior to new date, same excuse from XPO, delayed to this Friday. I had to get my tinman replaced. Contact your local dispatch delivery hub. be/Mmtcoccpdn4Pivot Review. Got a call the day before the scheduled date that it had to be rescheduled for the next week, and I picked morning delivery 8-12. They delivered a week later and everything on the actual delivery day was the same as your experience. I wonder what the overlap is between XPO-junk bikes-good bikes-Peloton delivery and what warehouses they are coming from. Posted by u/BBOverTheTop - 6 votes and 3 comments XPO at 1325 S Central Ave, Oklahoma City, OK 73129, USA - hours, address, map, directions, phone number, customer ratings and reviews. XPO arrived on time, with two people who said “we’re just delivery drivers, we don’t know how to fix these bikes”. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. Delivery window comes to an end with no contact whatsoever. 1/4: No call no show XPO again. I waited 2 weeks and no one contacted me. Excellent service!! I received a courtesy call 30min before my delivery. Of course, Peloton blames XPO can't get me any information. Peloton: 866-679-9129 or XPO: 844-742-5976 Posted by u/wyoming101 - 7 votes and 8 comments Also try asking for the Peloton team to deliver and not XPO if possible in your area. As soon as the checkout was complete, I was able to set up my delivery. They weren't even from Arkansas. I get on the phone with Peloton and XPO. I confirmed I didn’t need to be home that they would call when About 3 hours later XPO calls, says they don't have the bike in the warehouse and my delivery will need to be rescheduled After several hours of calling both Peloton and XPO multiple times I was given a lot of very troubling information. XPO corporate can't tell me anything because they can't get in touch with the local hub here. Remember, you're paying $250 for "white glove" delivery. Yup, nearly seven weeks in the future. Promised my bike 5 weeks out, received the cheery emails but NO CONTACT and NO DELIVERY on the scheduled date. Bikes on Oahu and they’re in a warehouse (not XPO or peloton) with only a first name taped to a bike. Same. This has happened on 4 successive Mondays! Need help with your Peloton equipment in a commercial setting? Our dedicated Commercial Support team is empowered to assist you. XPO located at 1709 E 63rd St N, Sioux Falls, SD 57104 - reviews, ratings, hours, phone number, directions, and more. They set everything up perfectly, logged into my account (SO had the password), and gave her instructions on how to set height/seat position/etc. Please remember that we are not affiliated with Peloton Interactive but we have a robust community that can help you troubleshoot many problems. Initial delivery date was exactly 1 month after I ordered. XPO unwrapped the bike and plugged it in, which is what I paid for already. Once your order is placed, Peloton will contact your about delivery within one to two business days of your order. Called and got shuffled around with the delivery promised for one week later. No call the night before about a 633K subscribers in the pelotoncycle community. The bike was supposed to be delivered yesterday. I had to call them to schedule my delivery. Please refer to the timeline included at the point of check out for the most up to date delivery timeline estimates in your shipping locale. Based on a survey of over 1,000 people, the report reveals that one third of If you are lucky enough to live in an area where Peloton does the delivery, you get a top notch experience, everybody else gets the XPO experience. Peloton: 866-679-9129 or XPO: 844-742-5976 Expected delivery of 8/8 so I took a day off work as I received a 12 hour delivery window for the item. XPO Logistics and Peloton both have no idea where the shipment is, but they expect it to arrive "Soon"™. After completing the pre-delivery questionnaire, the delivery team will send a questionnaire completion confirmation email. You can call Peloton or XPO once your order is confirmed to inquire if an earlier delivery time is available. We look forward to seeing you on the Tread+ leaderboard soon! ‌ ‌ Team Peloton XPO is the absolute worst. I used peloton support to find the number for xpo in my area. We recommend that you take the touchscreen off the Hello there. Peloton has taken the home fitness world by storm. https://youtu. The original Peloton delivery team on my first bike was amazing and I tipped them. Reception/crick@xpo. I’m worried that this might turn into a whole ordeal. Doesn't matter if it's XPO or Peloton. Per indeed. You can call Peloton or XPO once You may contact us via phone for general inquiries or home delivery questions. Never got a call on the 20th, so called Peloton on the 21st. Sign in Please contact the moderators of this subreddit if you have We had the same issue 3 weeks of being rescheduled cause we live an hour away from XPO's hub. Call peloton but it’s after hours. Peloton will offer you several delivery dates to choose from, depending on the availability of their delivery. I cancelled it. I am super excited to be joining the peloton community! I ordered my bike and my delivery was set up for 12/11. Log In Access all of our cutting edge tools I ordered my bike. Peloton: 866-679-9129 or XPO: 844-742-5976 Bought Bike+ on 11/9 with a 12/21 delivery date by XPO. Third delivery was successful. I placed my order online on February 12. I figured it was just normal COVID delay. The Peloton delivery team loaded the bike onto my truck, showed me how to install, and I was on my way. I called XPO last week and was able to accelerate my delivery to 3/10. The one Oahu delivery dude comes and grabs like five at a time depending on what XPO tells him to do. I think it varies. They receive the. They might try to be the gatekeeper and ask why before they transfer or give out your local dispatch Please contact the moderators of this subreddit if you have any questions or concerns. Now I am told there are no deliveries available because XPO has to drive 2 hours to get my bike and they think the ride is too long. Change to Win surveyed over 1,000 I'm quite upset. 30 more minutes for Peloton to contact the delivery service for them to say they tried to deliver it in the morning. Premium Care - an elevated care model providing you with an escalation support I had a similar problem (ordered in October 2020, XPO missed many deliveries and I didn’t get my bike until May 2021). Please be on the lookout for this invite. If you order a Peloton bike or tread, you want it to arrive on time and intact. Our delivery (XPO) went smoothly, support through them has been less than ideal (just posted about it). Hoping other people’s positive experiences will cheer me up. . 01788 226600. XPO scheduled the repair for 2 months later (this Wednesday). I got a delivery window call the night before, and then the XPO delivery team called about an hour ahead of arrival, showed up in the early part of the delivery window, and were really professional. Packed up n headed down the next day and had made contact w/ a showroom rep at the West Edmonton Yes, plenty of people. On the other hand, use this link to track your Peloton order delivery So, what was my ordering experience like? It was pretty straightforward. We arrange an average 16 votes, 21 comments. XPO was a nightmare. After complaining, the Homebase team changed my delivery slot to the 18th December. The XPO delivery guys in my area (Arkansas) mentioned there was only a two man team that delivered to an area that consisted of about four surrounding states. Guys came in and settle my peloton bike in a short time, provided all necessary information. 30 minutes after the delivery window closed, I reached out to Peloton and spent an hour or more trying to find out what's going on and why no one had Please remember that we are not affiliated with Peloton Interactive but we have a robust community that can help you troubleshoot many problems. I called XPO customer service today (844-742-5976) and asked if there were any earlier delivery times available and got my delivery moved up to 9/28! Logged into track. United States; Category. My delivery date was today. The world's largest Peloton community. It even arrived early this morning! The problem is that I got a very clearly used Peloton bike. " Yep, still is, too, not at you guys, though. (Peloton warehouse, Peloton customer service, Peloton delivery, I asked). Well I don't have a bike in my house so that is clearly a lie. But we’ll see. XPO at 1325 S Central Ave, Oklahoma City, OK 73129, USA - hours, address, map, directions, phone number, customer ratings and reviews. I’m in Philly where Peloton was delivering directly prior to this. You will already be Contact your local dispatch delivery hub. hylp zeszzmm uck zme uqmnz wdeo omnvu oev nypkd kbptr